This is a long overdue update as it happened last year, but we now accept online orders for shipping to Canada! This was our last major change to shipping options, pricing, and availability. For recent changes, we now have:
Reduced Packaging: Whether you are a fan of sustainability or cost, everyone wins. Our shipping boxes are smaller, saving on packaging, fuel usage, and shipping costs, which is now reflected in online orders.
Reduced Shipping Rates: This follow the above point, but we have dramatically reduced shipping rates, especially for UPS ground at a flat $15 to any US address.
Orders to Canada! Not only have we gotten the shipping costs low enough to pass along that savings (UPS Ground for 25 USD), but we’ve also added the functionality to our website for accepting those orders to Canada. You’ll still have to contact us directly for expedited shipping so we can get a better rate than the online UPS quotes.
Discount codes: With our prices basically the same as they were when we first launched over 15 years ago, we don’t offer many discounts. However, we’ve always offered a small discount to manufactures with GFCO certifications. All this time, they’ve had to contact us by phone or email to order, but we’ve begun issuing personalized codes to them.
Credit: This is only for our commercial customers, but for those that have established credit terms with us, phone and/or email were the only means of placing orders. Those customers can now order online and select Net30 credit terms at checkout. Note: If you do not have credit terms with us and select this option during checkout, we will be unable to ship your order until you reach out to provide payment.
Testing: For those of you who use our 17025 accredited testing services, we have a new, simplified form for sample submission. The new form allows you to send us your information electronically, giving us advance notice of income samples and and helping to maintain our standard three business day turnaround time. This is extremely helpful if you are requesting rush testing as it helps us log in the samples and minimize the risk of errors. A second page is available for customers sending in large numbers of samples, and the final page of the form provides a price estimate for the requested testing.
Quality: We have always taken quality seriously in everything we do. We maintain ISO 17025 accreditation for our laboratory testing and PTM certification for our EZ Gluten and ALLER-TEK Gluten ELISA. We also recently added ISO 9001 certification covering our manufacturing. No matter what we do, we (and our accrediting/certifying bodies) can assure you we strive for the highest quality.
Social Media: Some of you may have noticed our recent flurry of activity on social media. This is a long-overdue avenue that we are now active on. You’ll get many of the same people whether you ask us a question by phone, email, or social media, and this provides us one more place to share what we are doing, where we are going, what’s new with us or our field, or to share recipes (some of which are original recipes we developed in-house!). You can find us on Facebook, Instagram, and LinkedIn. We’re not active yet, but we also made an account on Bluesky Social.
Keep an eye out for us at trade shows and events this year. You know we love a theme, and this year we’re inviting you to follow the yellow brick road…